International Journal of Policy and Governance Networks 2(1) 65-85

Missed Opportunities : Improving Deliberation through Digital Democracy

  • Marc K. Fudge
  • Barbara Sirotnik
  • Shel Bockman
  • California State University San Bernardino
  • California State University San Bernardino
  • California State University San Bernardino


The use of information and communication technologies in the public sec-tor has continued to grow and develop over the past several years. Now, many governments have developed sophisticated e-government platforms that provide rich and vital information to the public. While there appears to be an evolution of e-government, using technology to enhance citizen en-gagement has yet to follow. Furthermore, it is unclear whether e-government has been utilized to create online deliberative democracies within local government. This study addresses three key issues regarding e-government and deliberation. Local government websites should be de-signed to enhance government-to-citizen (G2C) communication. After achieving G2C communication, e-government can then be used as a tool to facilitate deliberative democracy. Finally, public managers are likely to be more interested in implementing online deliberative democracies. The re-sults of this study consider limitations, challenges, and possibilities to uti-lizing e-government to facilitate online deliberation.
deliberative democracy, digital democracy, digital divide, government-to-citizen communication